Client Charter
Your Rights and Responsibilities
We will listen to you and work with you
By working together, you will receive the best service possible
You have rights: to be treated well, to participate fully, to speak out
If we forget this, or treat you badly, you have the right to complain
your Rights
Your right to be treated well
We will treat you with respect and dignity
We will treat you fairly and speak honestly
We will protect your personal information and only use it for the right reasons
We will provide good quality services that suit your needs, age, lifestyle and cultural background.
your right to Participate
You have the right to a safe and comfortable place to use the service.
You have the right to make choices and decisions about the services you receive.
You have the right to the information you need to make good choices.
You have the right to have someone help you make the best choices – an advocate or support person.
You have the right to get help accessing services in the community.
Your right to speak out
You have the right to complain about the service.
You have the right to a reply as quickly as possible.
If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
your Responsibilities
You can help
Make sure to update your contact information as it changes
Keep your appointments – or let us know if you can’t
Choose someone to support you make decisions – an advocate, friend or family member
Treat other people with fairness, honesty and respect
Respect other people’s right to a safe and comfortable environment
Respect other people’s right to privacy and confidentiality
Give us honest feedback about our services.
it’s OK to Complain!
Tell us what you think
Write to us
ARK Support Coordinators
71a Main Road Moonah,
Hobart, 7009
Phone us
Email Us
Or click on the button to contact us online
Contact the NDIS Commission
Visit their website
Phone them
1800 035 544
TTY: 133 677
Interpreters can be arranged.
Advocates can help you complain
The National Disability Advocacy Program can help you work with an advocate.
Email them
Or write to them
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Or search "disability advocate" online.
This information is part of the Feedback, Compliments and Complaints Policy and Procedure.
If you wish to read the entire policy, we are happy to provide a copy.