Your feedback is important
To give you better and better services, we need your feedback.
Feedback can be compliments, comments or complaints.
We love to hear compliments. That means we are getting it right.
If you are happy, we are happy!
If you are not happy, tell us. It's OK to complain.
We won't be angry. So don't be shy. We need to know how you feel.
Help us to do better!
We will always listen and reply to complaints, as quickly as possible.
You can complain anonymously. If you don't leave your name, we can't reply to your complaint. But we will still try to make things better.
See more information below, and an online form for feedback or complaints.
Your feedback helps us to improve, so that you will feel safer, happier and get more out of our services.
We will often ask you for feedback.
You can also comment or complain at any time.
You can use the form below or phone us, or ask our staff to help.
They will make sure the right people get your message.
Your complaint will be kept private.
When you tell us what you like or don't like, we will listen. And we will try to change things if we can.
You will always receive a reply as quickly as possible.
It’s OK to Complain!
Tell us what you think
Write to us or fill in the form below
ARK Support Coordinators
1 St Johns Avenue, Newtown
Tasmania, 7008
Phone us
Email Us
Contact the NDIS Commission
Visit their website
Phone them
1800 035 544
TTY: 133 677
Interpreters can be arranged.
Advocates can help you complain
The National Disability Advocacy Program can help you work with an advocate.
Email them
Or write to them
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Helping you make complaints
Get help to complain
from our workers
from your family or friends
from an advocate
from the NDIS Commission
Advocates
An advocate is trained to speak for you.
If you are not sure how to find an advocate, we can help.
Advocates are a free service.
NDIS Commission
You don't have to talk with us.
If you have a serious complaint, you can tell the NDIS Commission.
It’s OK to complain!
Fill in the form below to send feedback or make a complaint directly to ARK Support Coordinators.
This information is part of the Feedback, Compliments and Complaints Policy and Procedure.
If you wish to read the entire policy, we are happy to provide a copy.