Incident Management

Working together safely

Your safety is very important to us
We work hard to deliver safe services
But sometimes accidents happen. Sometimes people ma ke mistakes or treat other people badly. We call these things 'incidents'
This page explains how we try to prevent incidents and what we do if one happens
You can help prevent incidents happening too. Act safely. Treat other people with respect
And if you don't feel safe, tell someone about it

your Safety is important

Feeling safe; being safe

NDIS providers must follow rules about keeping people safe. We work hard to keep everyone safe. That means you, our workers and other people in the community

We think about how accidents can happen and how to prevent them. This is called 'risk management'

We ask you questions, and think about the supports we provide, about the places where those supportshappen, about the people who work with you and other people around you

We want everyone to be safe, and to feel safe. If you feel unsafe, you can tell us. We promise to listen

handling Incidents

If something goes wrong

Our staff know what to do if there is problem or accident. We follow NDIS rules if an incident happens.

We must tell the NDIS Commission
We must investigate the incident
We must do something so that the incident doesn't happen again
We must talk about all this with the person who was hurt.

We must follow these rules if someone gets hurt, if someone says they have been hurt, or if staff treat NDIS participants badly.

If you don't feel safe to talk with our staff, then tell someone else. You can talk with your family and friends, oran advocate. You should complain to the NDIS Commission — they make the rules and help participants when people break the rules.