your Information
We need to know some things about you.
There are laws to make sure your information is kept private. These laws say:
how we can collect information
how we store information
who can see your information
what we do with your information
This page explains how we follow those laws, respect your privacy, and what you can do to make sure your privacy is respected.
your Information belongs to you
Asking about you
Your personal information belongs to you.
We need your permission to collect information about you. And to share your information.
You don't have to give permission.
Your information helps us provide good and safe services.
We only ask for information we need. We will tell you why we need it.
That includes photos and videos too.
If you don't understand why we need information, it's OK to ask us.
keeping your Information safe
Keeping it Safe
We will protect your information and only use it for the right reasons, and only show the right people.
The people who work with you need to see your information. It helps them deliver better services.
We will only share your information if:
you give permission to share it, or
we are very worried about your safety, or
if the law requires us to share it.
You can see your information too. Just ask us.
keeping your information up-to-date
Keeping it right
If your information is not correct, we may be unable to do a good job.
Give us correct information, and help us keep it up-to-date.
If your personal information changes, please let us know.
Moved house? New phone number? New service provider? New contact?
— remember to tell us!
We will also check your information regularly, and update it.
it’s OK to Complain!
Tell us what you think
Write to us
ARK Support Coordinators
71a Main Road Moonah,
Hobart, 7009
Phone us
Email Us
Or click on the button to contact us online
Contact the NDIS Commission
Visit their website
Phone them
1800 035 544
TTY: 133 677
Interpreters can be arranged.
Advocates can help you complain
The National Disability Advocacy Program can help you work with an advocate.
Email them
Or write to them
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Or search "disability advocate" online.
This information is part of the Feedback, Compliments and Complaints Policy and Procedure.
If you wish to read the entire policy, we are happy to provide a copy.